The information we gather from you enables us to (i) personalize and improve our Services, (ii) allow you to set up an account and profile that can be used to participate in our Services, (iii) analyze and report on the results of the Services in an aggregate manner for the benefit of our partners and (iv) support your use of the Services. We collect the following types of information from you:
Personal Information You Provide to Us:
We receive and store any information you enter in connection with our Services or provide to us in an authorized way. The types of Personal Information that is collected may include your name, email address, password, phone number, IP address, mailing address, gender, age, weight, height, health and well-being related information (including without limitation blood glucose monitor readings and other sensitive medical information), type of glucose meter, and browser information. If you have purchased an On Call Bluetooth Adapter or On Call Data Transfer Cable and are using it in connection with the Services, we may also collect the Lot number of such product. You can choose not to provide us with certain information, but then you may not be able register with us or take advantage of all of our Services offerings.
If you engage with ACON Labs Support, we may ask you to include personal information about yourself in order to help resolve your issue. You understand that providing your personal information over the Internet involves some risk, and understand that in order to receive the support you are requesting, you are accepting that risk.
Personal Information Collected Automatically:
We receive and store certain types of information whenever you interact with our Services. We automatically receive and record information from your browser on our server logs, including your IP address, cookie information, and the page you have requested.
Generally, our Services automatically collect usage information such as the number and frequency of visitors to our Services, and its components, and how you interact with and use the Services. We only use this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how you use parts of the Services so that we can make the Services useful for as many users as possible, and improve upon those Services. As part of this use of information, we may provide aggregate information to our partners about how our customers use our site and Services.
"Cookies" and internet tags
We may collect and process information about your visit to this website, such as the pages you visit, the website you came from and some of the searches you perform. Such information is used by us to help improve the contents of the site and to compile aggregate statistics about individuals using our site for internal, market research purposes. In doing this, we may install "cookies" that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A "cookie" is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a "cookie," this will enable you to decide if you want to accept it or not. We would like to inform you, however, that if you do not accept you may not be able to use all functionality of your browser software. We may obtain the services of outside parties to assist us in collecting and processing the information described in this Section.
Occasionally, we may use internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies at this site and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP-address) in a foreign country. These tags/cookies are placed on both online advertisements that bring users to this site and on different pages of this site. We use this technology to measure the visitors' responses to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this website. The third-party partner or the web analytical service partner may be able to collect data about visitors to our and other sites because of these internet tags/cookies, may compose reports regarding the website’s activity for us and may provide further services which are related to the use of the website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf. If you would like more information about web tags and cookies associated with on-line advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative website http://www.networkadvertising.org
This website currently does not respond to Do Not Track requests from browsers, but in any event we do not follow the movement of website visitors outside the site itself.
Information You Choose to Share:
Adding users to your Support Team by sending an invite to the list of “People who support me” will allow the user access to all of your blood glucose data, graphs and reports, and some account information including first name and last name. If you send an invite to the wrong person by accident or choose to remove access from a current Support Team Member, you may remove them from your list of “People who support me.” This will revoke access to your data from this user. However, any member of the list of “People who support me” has potentially had access at some point to your personal data. Please exercise caution when adding new users to the list of “People who support me.”
Non-disclosure of Personal information
IT IS THE USER’S RESPONSIBILITY TO EXERCISE CAUTION WHEN SHARING DATA WITH OTHER USERS. ACON LABS IS NOT LIABLE FOR ANY INFORMATION THAT HAS BEEN SHARED WITH OTHER USERS UNDER ANY CIRCUMSTANCES.
If you have questions regarding this policy, please contact ACON Labs at 858-875-8027.
ACON Laboratories, Inc. 10125 Mesa Rim Road, San Diego, California USA 92121